Terms of Service

Last updated: January 2026

1. Parties & Scope

These Terms of Service (“Terms”) constitute a legally binding agreement between HiDial LLC (“HiDial”, “we”, “our”, or “us”) and the customer (“Customer”, “you”, or “your”) governing access to and use of HiDial’s telecommunications services, including but not limited to Direct Inward Dialing (DID) numbers, Toll-Free numbers, call origination, call termination, SIP trunking, messaging-related enablement, and related services (collectively, the “Services”).

2. Eligibility & Business Use Only

The Services are offered exclusively for lawful business use. By using the Services, Customer represents that it is a legally formed entity or authorized business user and has full authority to enter into these Terms.

3. Description of Services

HiDial operates as a telecommunications service provider and reseller of underlying carrier services. HiDial does not control the public switched telephone network (PSTN) and does not guarantee uninterrupted or error-free service.

4. Regulatory Compliance (TCPA, FCC, STIR/SHAKEN, 10DLC)

Customer is solely responsible for ensuring that its use of the Services complies with all applicable laws and regulations, including but not limited to:

• The Telephone Consumer Protection Act (TCPA)
• FCC rules and enforcement policies
• STIR/SHAKEN requirements
• A2P 10DLC registration, campaign approval, and messaging rules
• State, federal, and international telemarketing laws

HiDial does not provide legal advice or compliance certification. Approval of numbers, campaigns, or traffic by HiDial or its upstream carriers does not constitute legal compliance.

5. Prohibited Use

Customer shall not use the Services for:

• Illegal robocalls, spam, or unsolicited communications
• Caller ID spoofing or misrepresentation
• Traffic designed to evade carrier detection or filtering
• Fraudulent, abusive, or deceptive practices
• Any use that violates HiDial’s Acceptable Use Policy

6. Resellers & Wholesale Customers

If Customer resells or provides access to the Services to third parties (“End Users”), Customer assumes full responsibility for:

• End User compliance with all applicable laws and regulations
• End User onboarding, vetting, and monitoring
• Billing, collections, disputes, and customer support

HiDial has no contractual relationship with End Users and shall have no liability to any End User under these Terms.

7. Traceback & Law Enforcement Cooperation

Customer agrees to fully cooperate with traceback investigations initiated by HiDial, upstream carriers, the FCC, law enforcement agencies, and industry traceback groups (including USTelecom ITG).

Customer must designate and maintain a valid abuse and compliance contact and respond to traceback requests promptly and completely.

8. Suspension & Termination

HiDial may immediately suspend, restrict, or terminate Services, without prior notice, if:

• Fraud, abuse, or unlawful activity is suspected
• Traceback requests are ignored or inadequately addressed
• Carrier or regulatory action requires suspension
• Customer violates these Terms or applicable law

Suspension or termination does not relieve Customer of payment obligations incurred prior to termination.

9. Prepayment, Billing & No Refunds

All Services are provided on a prepaid, usage-based model unless otherwise agreed in writing. Prepaid balances are non-refundable.

Customer is responsible for all charges incurred on its account, including unauthorized or fraudulent usage. HiDial does not guarantee prevention of fraudulent traffic.

10. Emergency Services Disclaimer (911 / E911)

HiDial Services do not provide access to Basic 911 or E911 emergency services. Customer acknowledges that the Services are not suitable for emergency calling and agrees to indemnify HiDial for any claims arising from failure to access emergency services.

11. Data, Privacy & Call Records

Customer is responsible for lawful handling of call data, recordings, and personal information processed through the Services. HiDial may retain call detail records as required for billing, compliance, and legal purposes.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. HiDial DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

To the maximum extent permitted by law, HiDial shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of revenue, profits, data, or business, even if advised of the possibility of such damages.

14. Indemnification

Customer agrees to indemnify, defend, and hold harmless HiDial LLC from any claims, fines, penalties, losses, or liabilities arising from Customer’s or End Users’ use of the Services, including TCPA or regulatory violations.

15. Force Majeure

HiDial shall not be liable for failure or delay caused by events beyond reasonable control, including carrier outages, regulatory actions, natural disasters, or acts of government.

16. Governing Law & Venue

These Terms are governed by the laws of the State of Florida, USA. Any dispute shall be brought exclusively in the courts located in Lee County, Florida.

17. Modifications

HiDial may modify these Terms at any time. Continued use of the Services constitutes acceptance of the revised Terms.

18. Contact Information

Compliance, legal, or abuse-related inquiries must be directed to [email protected].